![]() ![]() ![]() Lingerie maker Victoria's Secret is extending its current return policy for an extra 30 days.Īmazon said that most items ordered from Amazon directly or from third parties between March 1 and April 30 can be returned until May 31.ĭepartment store operator Macy's is giving customers an extra 60 days from the original purchase date to make a return. For online returns, its standard 30-day window has been doubled to 60 days. 15, it will accept returns for up to 30 days after its stores reopen, so long as you have a receipt. Makeup retailer Sephora has said that for purchases made in its stores after Feb. But for those shoppers who need extra time, that period will be extended to 30 days from when its stores reopen, the company said. Kohl's already has a long window of 180 days for returns. 1 and March 31, the retailer has extended its return window to July 1. Gap said that for purchases made between Jan. Some businesses warn that it could take longer to get your money back, however, with warehouses understaffed. Taking some measures already, a number of retailers have adjusted their returns policies during the crisis, allowing shoppers more time to get to the post office, or to a store once it reopens. ![]() "With an increase in returns, retailers will need to focus on cost-effective solutions that are friction-free for shoppers." Retailers extend return windows ![]() with the intention of keeping their favorite and returning the rest," Sobie said. "This shift will mean more returns, due to the limitations of shopping online and the way people shop, which often involves 'bracketing,' or buy to try, buying multiples of size, color. Its locations are temporarily closed due to the virus. Happy Returns operates hundreds of drop-off kiosks across the country, partnering with brands such as shoemaker Rothy's and apparel retailer Revolve, to accept their returns there. "If anything, Covid-19 will accelerate the shift to e-commerce from physical retail," Happy Returns CEO David Sobie said. As the weather turns even warmer, some consumers could be itching for fresh, pastel-colored outfits to fill their closets. Many apparel and accessories businesses, including Nike and Everlane, have been dangling deep discounts for new spring merchandise online, to try to make a sale. 1 to March 10, according to data from Adobe Analytics.īut as time drags on, that could change. The average apparel retailer saw a 13% drop in online sales from March 12 to March 25, compared with a baseline of sales from Feb. Many shoppers will be cutting back on discretionary spending, at least for the foreseeable future. workforce has shrunk by 10% in three weeks, amid a wave of coronavirus-related furloughs and layoffs. Many are spending afternoons at home in pajamas or similar loungewear.Īdd that to the fact that the U.S. Now, shoppers are unlikely to be pondering buying a new dress, jacket or pair of shoes, with offices closed, parties canceled and vacations on hold. The challenges - such as trying to resell returned merchandise and simply finding enough workers to help process returns in distribution centers - could end up hurting department store chains and apparel retailers the most. Typically, about 17% of apparel is returned to retailers, making it one of the most-returned categories of goods, according to an analysis by 1010data.Įven before Covid-19 hit, consumers were buying fewer clothes. And some are operating their online businesses with reduced staffing - after having furloughed store and warehouse workers, as business dried up and states ordered nonessential retailers shut. Most are still unsure of when their shops will be able to safely open again. Longer return windows add another level of complexity to how retailers are managing their businesses during the coronavirus pandemic. ![]()
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